The customer care from this company is second to none. I bought the owl necklace in silver for my daughter, she already had the bee and loves them both. I ordered the owl in gold but replaced it for the silver owl. When I e-mailed La Managerie their responce was virtually instant. They are kind and considerate. The owl reminded me of my mum which they commented on, offering their condolences. I cannot rate this company high enough, 5 stars is not enough. Thank you