Ordered the flamingo necklace at short notice for my wife as an anniversary gift. I then got an email from the courier that it was delayed, so i emailed La Menagerie just seeing if they could give me an update of delivery (as i understood the difficulties during C19 pandemic), i got a reply instantly… offering to refund the expedited postage cost and that they had sent another one next day just incase… and also that if i did receive both to keep them as a goodwill gesture. Luckily one showed up the next morning, just in time, and the other showed up some days later, which i then gifted to my mum. Brilliant gifts and brilliant customer service, can’t recommend highly enough.